Frequently Asked Questions
We invite you to access the common questions below by clicking on the icon or scrolling to the section. Anything you can’t find or need help? Our team is here for you. Please fill out this form and we will connect with you.
What is Butcher in a Box?
Butcher in a Box is a premier culinary experience from award-winning Chef Sam Marvin of Echo & Rig.
Featuring the highest quality cuts sourced from farming partnes around the world, guests will receive a shipment of 5 - 8 cuts delivered right to your door every other month.
What are your different box types?
Butcher in a Box is a bi-monthly subscription culinary experience. Subscribers will receive a box full of 5 - 8 cuts of best-quality cuts every other month for $225/per box.
Each cut is packed fresh, vacuum sealed and frozen solid before it’s packed.
Each cut ranges between 8 ounces to 32 ounces.
Ready to purchase your subscription? Click here.
How often will I receive my box?
Members of the Butcher in a Box subscription will receive a generously packed box every other month.
✦ For your 1st box, expect to receive your box the last week of the month in which you subscribed.
✦ For members in an existing subscription, you will receive your order within the first two weeks of the month - every other month.
What can I expect in the box every other month>
So much good stuff is inside each box! Chef Sam Marvin has curated incredible culinary experiences for our members. Every other month, Subscribers can expect:
5 to 8 cuts of Tassi beef
Tassi quality cuts sourced from Cape Grimm and Robbins Island
Cuts will range from 8 ounces to 32 ounces
A food item that pairs with your box’s content
A special gift that pairs with your box’s content
Free access to the Club, our virtual community where you will find the month’s recipe, wine pairings, events, Spotify playlists, early access to bran new experiences and more!
Can I choose what comes in my box?
At this time, the boxes are curated by Chef Sam Marvin of Echo & Rig. We work directly with our farming partners in Cape Grimm and Robbins Island, Tasmania to be able to offer this culinary experience for you!
We are working on adding individual cuts of beef to the Market very soon. Stay tuned!
How many lbs of meat come in a box?
Subscribers will receive a Butcher in a Box every other month.
The cuts that we source and offer you will range between 8 ounces and 32 ounces each.
With 5 - 8 cuts per box, expect a minimum of 75 ounces of beef per month.
How do you select your recipe per box?
Chef Sam Marvin of Echo & Rig creates unique and flavorful recipes for each box. He believes in providing wonderful and thoughtful cooking experiences that everyone can enjoy - whether you are cooking for your family, for friends, or for yourself.
Each recipe will have a special food item that will be part of the recipe and many of the recipes will be about how to grill, how to cook or how to experience the beauty of your cuts of meat. In addition to beef recipes, expect to enjoy ideas from Chef Sam for your sides, your flavors and your pairings.
Expect an amazing experience in each box!
Do you offer one-time gift boxes?
At this time, we are only offering a bi-monthly subscription (every other month) for the subscription boxes. You can cancel at any time with one month prior to the next box’s shipping.
In addition to the subscription, we are also offering a few special Limited Edition box that has their own unique curated meat selections curated by Chef Sam Marvin.
We will be adding more and more options soon so stay tuned!
My box is missing items.
Oh my! We are so sorry that you were missing items in your box. We have strict quality control steps and we are sorry that something happened.
Please email us to request the piece of beef that you are missing and we will ship it out to you within 48 hours.
Do you recommend the subscription?
What are your different box types?How often will I receive my box?What's in the subscription box?Can I choose what comes in my box?How many lbs of meat come in a box?How do you select your recipe per box?Do you offer one-time gift boxes?My box is missing items.Do you recommend the subscription
Absolutely! As a unique culinary experience, you will receive a new box of the best quality beef in the world every other month. Along with your cuts, you will get access to new recipes, videos, content and more from Chef Sam Marvin and the Butcher in a Box team! Subscribers will be part of the BIAB community and subscribers can try new flavors, new dining experiences and new inspiration for cooking and creating!
Ice pack management
Your box will be packed with gel ice packs to keep your Tassi cuts as cold as possible during shipping. You are welcome to use these after you unpack your box.
Please note that every box is expertly packed with food-safe materials to keep your cuts fresh and ready for you. The entire box and packaging contents are recyclable.
Can I recycle my box?
Absolutely! You can recycle the cardboard material as well as the eco-liner, insulation and gel packs.
What cuts of meat do you offer?
Every person who subscribes to Butcher in the Box is in for a wanderlust journey of fantastic beef sourced from Tasmania. As a culinary experience (vs. just a plain meal prep), you will have the opportunity to try familiar cuts of beef but with brand new flavors.
Your bi-monthly subscription gives our members a meaningful and exciting experience. Chef Sam Marvin curates each box and fills them with 5 to 8 high-quality cuts. We offer:
New York Steak
We invite you to click here to learn more about Tasmania and why cuts
Can you tell me about your beef?
Compared to other beef products, you will find Tassi meat to have a rich and full flavor – reflecting the grass-only diet of the cattle. And as required by Tasmanian law, it is completely free of hormone growth promotants (HGPs).
100% Grass-fed and finished
No added hormones
British breed beef only
Graded to four & five stars MSA tenderness grades
Naturally marbled for maximum juiciness and flavor
Can you tell me about your specialty food items?
Your Butcher in a Box culinary experience always comes with a new recipe curated by Chef Sam Marvin of Echo & Rig. Grab your cuts, head online to the CLUB and get front-row to a culinary experience, perfectly complement one of your Tassi cuts in your box. Each of your boxes comes with a specialty food item for your recipe, including marinades, seasonings, rubs and more.
Where does Butcher In A Box meat come from?
Butcher in a Box sources its grass-fed, grass-finished beef from Tasmania, specifically from Cape Grim and Robbins Island.
We invite you to click here to learn all about Tasmania - home to the “cleanest air in the world!”
How is Tasmanian beef unique?
Given that it rains in Cape Grim for 187 days a year on average, the pasture there makes for perfect grazing land.
So it’s hardly surprising that the British breeds of Cape Grim Beef, lungs full of clean air and bellies busy digesting the superior pastures on offer, have earned themselves a reputation for providing premium-grade beef, sought after by butchers and chefs who have built their careers on choosing the best produce and letting it speak for itself.
How is the beef kept fresh?
Each cut per box is butchered and hand-packaged with care. Our team cryovacs each piece individually to keep the air out and the meat fresh and in tact.
How do I track my order?
Subscription members will receive a shipment email notification when their box is shipped.
Butcher in a Box uses FedEx 2-Day shipping.
If you have any immediate questions, please contact our dedicated team and we can help you.
How do I report an issue with my order?
Butcher in a Box is committed to our members and your entire experience. If you have any issues or challenges with any Butcher in Box items, please contact our dedicated team and we will resolve them for you - no matter what.
What is your substitution policy?
Butcher in a Box is curated by Chef Sam Marvin and we do not currently offer a substitution policy.
How does Butcher In A Box keep my order cold in transit?
Food quality and food safety are integral pillars to Butcher in a Box and our guest experience. We take this very seriously.
Our fulfillment and operations team packs each box with several key components to keep your meat fresh for delivery and after.
Each box’s shipping materials include an eco-liner, insulation and gel packs of dry ice. These shipping items are recyclable as well.
Each box’s meat (5 - 8 cuts) are packed fresh, individually cryovaced and sealed. From there, the beef is frozen solid for safe delivery to your home.
Have any questions? Please contact us at email@example.com
Will my order arrive frozen?
Yes, the cuts of beef in your box are frozen solid before they are packed in your box. Additionally, the box arrives with eco-liner, insulation and dry ice gel packs.
If for any reason your box arrives with meat that has partially thawed or thawed, please do not eat it. Contact us and we can assist you: firstname.lastname@example.org
How long can my box sit outside?
Your box can be outside for up to 6 - 9 hours post-delivery though we urge you to bring your box in as soon as you can and place your items in your refrigerator or freezer for when you are ready to cook.
My order arrived partially thawed. Is it safe to eat?
Please email our team if this has occurred at email@example.com
Is Butcher in a Box packaging eco-friendly?
Butcher in a Box packing is recyclable and we encourage our members to take this action.
Does somebody need to be at home to accept delivery?
No, your box will be delivered to your door with ease. We do urge you to bring your box in as soon as you can and place your box’s cuts in your refrigerator or freezer.
Can I specify what day of the week my box is delivered?
1ST BOX ORDER DELIVERY:
Your 1st box will arrive within 5 - 7 business days of your order.
MONTHLY BOX ORDER DELIVERY:
As a Subscriber, your month’s box will arrive the 1st week of each month.
WHEN TO CANCEL TO NOT BE CHARGED:
If you would like to cancel your subscription, please email us within in 10 days - or sooner - of the 1st of the following month. We will remove your subscription and membership and you will not be charged for the following month.
Where do you deliver to?
We deliver to all 50 states!
For residents in AZ, CA and NV, shipping is free
For residents in all other states, your shipping will be calculated during checkout.
Can I use a PO box as my delivery address?
No, we do not currently deliver to PO boxes.
Can I use a business address for delivery?
Yes, you may use a commercial or residential address for delivery. We do not currently deliver to PO boxes.
How can I view and update my shipping information?
You can easily access your account information by logging into your Butcher in a Box account at shop.butcherinabox.com
Is shipping included?
For shipping to AZ, CA and NV, shipping is free.
For shipping to all other states, shipping will be calculated during checkout using the FedEx shipping calculator.
What payment types do you accept?
Butcher in a Box currently accepts all major credit cards, PayPal, Apple Pay and - soon - crypto!
How do I delay my next box or stop my membership?
While we understand that life can throw curve balls here and there, we are not offering a subscription pause option at this time. You can cancel at anytime.
What changes can I make to my next box?
At this time, Chef Sam Marvin is wholly curating the Butcher in a Box subscription experience per month as well as the Limited Edition boxes. We are planning on adding ad hoc purchasing of available Tassi cuts in 2022 -stay tuned!
How do I change my bill date?
Your bill date is set to the date that you ordered and signed up for the subscription service. The only way to change/edit your bill date is to cancel your subscription and re-start on the date that works best for you.
Can I switch my box type?
At this time, we have one (1) subscription offer which includes a new box each month. Guests can cancel at any time without limitation.
Can I change what comes in my box?
No. Our boxes are curated by Chef Sam Marvin and the BIAB team.
What are add-ons and exclusive member deals?
At this time, Chef Sam Marvin is wholly curating the content in each month’s Butcher in a Box. We are working to add food-centric items to the Market in 2022 in addition to our bespoke goods. Stay tuned!
How do I change my box frequency?
At this time, Butcher in a Box is a monthly experience. We are not currently offering 3, 6, or 9-month options.
How do I change my billing information?
Yes. You can login to your Butcher in a Box account to update your information.
Where do I view my order history?
You can view your account information by logging in with your email and password.
What is your return/refund policy?
BOX EXPERIENCE: Subscription or Limited Edition
If you feel that your BIAB experience was less than expected, please contact us for a full refund or for a brand new box (shipping and box cost gratis)
MISSING BOX ITEM: Subscription or Limited Edition
If you are missing an item, please contact us and we will ship you the piece immediately
How long does a Butcher in a Box subscription last?
Butcher in a Box is a bi-monthly subscription with no contract. Stay for as long as you would like.
Guests will receive their Butcher in a Box every other month. Feel free to cancel at any time within 15 days of your next box.
Are there shipping costs?
Butcher in a Box is $225/per box and is a bi-monthly subscription (every other month).
Shipping is free for residents in AZ, CA and NV. For all other states, shipping will be calculated during checkout using the FedEx 2-Day shipping calculator.
How much is a subscription?
The Butcher in a Box subscription is $225/per box
Guests who subscribe will get a Butcher in a Box every other month within the first 10 days of said month.
Each box will contain a variety of 5 - 8 high-quality Tassi cuts, a special gift and free access to the Club, our virtual community.
Guests can cancel their subscriptions at any time.
Learn more • butcherinabox.com/subscribe
Will you be offering more subscription-style boxes?
Yes! We are planning to offer several Butcher in a Box culinary experiences in the subscription model. Please stay tuned!
Can I cancel my subscription?
Yes, you may cancel your bi-monthly subscription without any issues by emailing Butcher in a Box notice within 15 days of your next shipment. Butcher in a Box is a bi-monthly subscription (every other month)
Please email us at firstname.lastname@example.org
Can I stay in the Club without a subscription?
Yes! We love that you subscribed to Butcher in a Box and enjoyed the Club! Stick around and enjoy the goods if you’d like. And we’d love to have you subscribe again when you can!
We invite you to review all of our contact information on our CONTACT page listed right here.
Join the Butcher in a Box community
Join the Butcher in a Box community right here.